Frequently Asked Questions
Last updated: 20 July 2026
How Long Does Delivery Take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 5 to 12 business days.
Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We use this fulfilment method to make the delivery process more efficient and avoid unnecessary handling delays.
Do You Offer Free Delivery?
Yes, we offer free delivery throughout Ireland, unless stated otherwise during checkout.
Do You Accept Returns?
Yes, Merrion & May offers a 14-day return period.
Please contact us within 14 days of receiving your order at:
How Do I Start a Return?
Email us at:
Please include your full name, order number, reason for the return and clear photographs if the item is damaged, faulty or incorrect.
Please do not return an item before receiving the correct return instructions from us.
Who Pays for Return Shipping?
For change-of-mind returns, size changes or unwanted items, the customer is responsible for the return shipping costs.
If the approved return address is with one of our suppliers overseas, including in China, the customer is responsible for arranging and paying for delivery to that address.
This does not limit your statutory rights under Irish or European Union consumer law.
When Will I Receive My Refund?
Once your return has been received, inspected and approved, we will process the refund to your original payment method.
Your bank, card provider or payment provider may require additional time before the refund appears in your account.
What If My Item Is Faulty, Damaged or Incorrect?
Please contact us as soon as possible at:
Include your order number, a clear description of the issue and photographs of the product and packaging.
We will review the issue and assist you with the appropriate next steps.