Returns and Refund Policy
Last updated: 20 July 2026
At Merrion & May, we want you to feel confident when shopping with us.
This Returns and Refund Policy explains how returns, refunds and your right to cancel an online purchase work.
This policy applies to purchases made through merrionmay.com.
14-Day Right to Cancel
You have the right to cancel most online purchases within 14 calendar days without providing a reason.
The 14-day cancellation period begins on the day that you, or a person nominated by you other than the delivery carrier, receives the order.
To exercise your right to cancel, you must contact us within this 14-day period at:
Please include:
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Your full name
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Your order number
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The email address used to place the order
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The product or products you wish to return
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The reason for the return, where applicable
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Clear photographs if the product is damaged, faulty or incorrect
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Any other information that may help us review your request
After notifying us that you wish to cancel your purchase, you must return the product within a further 14 calendar days.
Starting a Return
Please contact us before sending a product back.
Do not return a product to the sender’s address shown on the parcel unless we have expressly confirmed that address by email.
After receiving your return request, our customer support team will provide:
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The applicable return instructions
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The correct return address
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Any information required to identify your return
Contacting us first helps ensure that your return is sent to the correct location and can be linked to your order.
Return Location
Depending on the product, supplier and fulfilment location, returns may need to be sent directly to one of our fulfilment partners.
The applicable return location may be located outside Ireland or outside the European Union, including in China.
The correct return address will be provided after you contact us. Products sent to an unauthorised or incorrect address may not be received or processed.
Return Shipping Costs
For returns made because you have changed your mind, selected the wrong size or no longer want the product, you are responsible for arranging and paying the return shipping costs.
This includes the cost of sending the product to the return address provided by our customer support team, including where that address is located outside Ireland.
Return shipping costs are not reimbursed for change-of-mind returns.
If a product is faulty, damaged, incorrectly described or different from what you ordered, please contact us before returning it. Where appropriate, Merrion & May will provide a suitable solution and cover reasonable return costs in accordance with applicable consumer law.
Proof of Return
We strongly recommend using a tracked shipping service and retaining your proof of postage.
Please send the tracking information to:
We may withhold the refund until:
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The returned product has been received at the designated return location; or
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You have provided sufficient evidence that the product has been returned
If a parcel is lost during the return shipment and no valid proof of postage or tracking information is available, we may be unable to confirm or process the return.
The customer remains responsible for the return parcel until it reaches the designated return location, except where Merrion & May arranged the return shipping.
Condition of Returned Products
You may inspect a product in the same way that you would reasonably inspect it in a physical shop.
To qualify for a full refund, returned products should be:
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Unworn, other than briefly tried on
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Unwashed
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Unused
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In their original condition
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Free from stains, makeup, perfume, deodorant, odours or damage
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Returned with their original tags, labels, hygiene seals and packaging where reasonably possible
We may reduce the refund where the value of the product has decreased because it was handled beyond what was reasonably necessary to inspect its nature, characteristics and fit.
Products showing signs of wear, washing, alteration, misuse, staining, damage or excessive handling may be refused or may qualify for a reduced refund, where legally permitted.
Products Excluded From Change-of-Mind Returns
The statutory right to cancel may not apply to certain products, including:
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Products made or personalised specifically for you
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Sealed products that are not suitable for return for health or hygiene reasons after the seal has been removed
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Underwear, swimwear or other hygiene-sensitive products where the protective hygiene seal has been removed
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Earrings or pierced jewellery where the hygiene seal has been broken
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Gift cards or digital products, where legally permitted
Products purchased during a sale or promotion are not automatically excluded from return.
These exclusions do not limit your rights where a product is faulty, damaged, incorrectly described or incorrectly supplied.
Faulty, Damaged or Incorrect Products
Please inspect your order as soon as reasonably possible after delivery.
If a product arrives damaged, faulty, incorrectly described or different from what you ordered, contact us as soon as possible at:
Please include:
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Your full name
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Your order number
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A clear description of the issue
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Clear photographs or videos of the product
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Photographs of the packaging and shipping label, where relevant
We will review the issue and work with you on an appropriate solution.
Depending on the circumstances and applicable consumer law, the available solution may include:
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A repair
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A replacement
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A price reduction
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A full or partial refund
Your statutory consumer rights are not excluded or limited by this policy.
Normal wear and tear, accidental damage, improper washing, misuse, alterations or failure to follow the product care instructions are not considered manufacturing faults.
Refund Processing
We will notify you by email after your return has been received and reviewed.
Where a refund is approved, it will be issued to the original payment method.
We will process the refund within the period required by applicable consumer law. We may withhold the refund until the returned product has been received or until you provide sufficient evidence that it has been sent back.
Where you cancel your entire order under your statutory right to cancel, the refund will include the cost of our least expensive standard delivery option, where you originally paid a delivery charge.
Additional costs resulting from choosing an express or more expensive delivery method will not be refunded unless required by law.
After we process the refund, your bank, card provider or payment provider may require additional time before the funds appear in your account.
Partial Returns
If you return only part of an order, you will receive a refund for the approved returned products.
Any original delivery charge may not be refunded when only part of the order is returned, unless required by applicable law.
Exchanges
We cannot guarantee direct exchanges.
The fastest way to receive another size, colour or product is normally to return the original product in accordance with this policy and place a new order.
In some circumstances, we may offer a replacement or another solution depending on the nature of the request and product availability.
Contact us at:
We will review your request and explain the available options.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible at:
If the order has not yet entered processing or been dispatched, we will make every reasonable effort to cancel or update it.
Once an order has entered processing or has been dispatched, it may no longer be possible to cancel or change it before delivery.
After receiving the order, you may still exercise your applicable return and cancellation rights in accordance with this policy.
Refused or Uncollected Parcels
Refusing delivery or failing to collect a parcel does not automatically complete a valid return request.
Please contact us before refusing or abandoning a delivery.
Where a parcel is returned because it was refused, uncollected or addressed incorrectly due to information provided by the customer, reasonable carrier, handling or return costs may be deducted from the refund where legally permitted.
Contact Us
For questions concerning returns, refunds, damaged products or order cancellations, contact:
Merrion & May
Email: info@merrionmay.com
Website: merrionmay.com