Shipping Policy
Last updated: 20 July 2026
At Merrion & May, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and deliver orders placed through merrionmay.com.
Order Processing Time
After your order has been placed, please allow 1 to 3 business days for processing.
During this time, we review your order, verify the product and delivery details and prepare your order for dispatch.
Business days are Monday to Friday, excluding Irish public holidays.
Delivery Time
After your order has been processed and dispatched, delivery usually takes 5 to 12 business days.
Please note that delivery times are estimates and may vary due to:
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Delivery carrier delays
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Customs inspections
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Busy promotional or sale periods
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Public holidays
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Incorrect or incomplete address details
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Severe weather conditions
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Other circumstances outside our reasonable control
Direct Supplier Shipping
In many cases, Merrion & May ships products directly from our trusted suppliers.
Instead of first sending the products to our own location and then forwarding them to the customer, an order may be shipped directly from the supplier to the delivery address provided by the customer.
This means that some parcels may be shipped directly from overseas, including from China.
We use this fulfilment model to reduce unnecessary handling and allow orders to begin their journey as efficiently as possible.
Delivery Carriers
We offer free delivery throughout Ireland, unless otherwise stated during checkout.
Depending on the product, supplier location and delivery address, orders may be delivered by:
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An Post
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Local delivery partners
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International shipping partners
If tracking is available for your order, the tracking details will be sent to the email address used during checkout after the order has been dispatched.
Tracking information may take several business days to update after dispatch.
Delivery Costs
Delivery is free for orders delivered within Ireland, unless otherwise clearly stated during checkout.
Multiple Parcels
If your order contains multiple products, the items may be shipped separately.
This means that you may receive more than one parcel and that the parcels may arrive on different days. Where available, separate tracking information will be provided for each parcel.
You will not be charged additional delivery costs when we divide an order into multiple parcels.
Incorrect Delivery Details
Please make sure that your delivery details are complete and correct before placing your order.
If you notice an error in your address, contact us as soon as possible at:
We will make every reasonable effort to assist you. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.
Merrion & May cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided during checkout.
Additional delivery or reshipping costs may apply where an order must be sent again due to incorrect customer-provided information.
Delayed Orders
If your order has not arrived within the estimated delivery period, please contact us at:
Please include:
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Your full name
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Your order number
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The email address used to place the order
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Your complete delivery address
We will review the order and provide further information about the delivery status and appropriate next steps.
Lost or Missing Parcels
If the tracking information shows that your parcel has been delivered but you have not received it, please first:
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Check around your property and any designated safe place
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Ask other members of your household
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Check with your neighbours
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Contact the local delivery carrier or post office
If you are still unable to locate your parcel, contact us at:
Please include your order number and delivery information. We will review the situation with the relevant delivery partner and assist where reasonably possible.
A parcel will only be considered lost after the delivery carrier has completed its investigation or confirmed that the parcel cannot be located.
Customs and Import Charges
Where applicable, taxes and charges collected during checkout will be displayed before the order is completed.
If you are unexpectedly asked to pay customs duties, import taxes or additional delivery charges, please contact us at info@merrionmay.com before making the payment so that we can investigate the situation.
Questions
For any questions regarding processing, delivery or tracking, please contact us at: